A chatbot that seamlessly changes topics and gives quick follow-up responses using natural language understanding.
Customize answers, introduce new topics, and easily train the AI chatbot in your personal Bot-Portal.
Integrate the AI chatbot in working chat environments and existing backend systems (CRM, ERP).
Bots are great! But where do they fit in your organization? From quick FAQ style responses to walkthrough assistants for more complex tasks, and even the ability to follow up with the same client and keep track of past interactions – chatbots will revolutionize customer interaction.
Read more about AI for customer care in our blog.
Seamlessly integrate chatbots with your website. Based on the conversation between the chatbot and your customer, the content on the website will be automatically adjusted. Well, that is what we like to call a “user-friendly experience”!
“Deutsche Telekom set an ambitious goal: to develop an AI-based customer service bot and the necessary tooling. To achieve this goal, we sought a trustworthy AI partner who could support both us and DTAG’s ethical guidelines for artificial intelligence. Therefore we approach the Mediaan team. Since the start of the relationship, Mediaan worked on several innovative ML & AI projects. Currently, Mediaan’s team of ML engineers & data scientists are working for us on different projects leveraging AI including satellite imagery, Prediction & Recommendation engines and customer service bots. The longevity and breath of the projects highlight how much we value their hard work and collaborative ways of working.”
A trial project in a fraction of the time. Test the potential and the added benefit of implementing an AI chatbot for a certain use case. Here you can experience our entire process on a smaller scale.
What use cases could we automate? What is the available data? Are there existing back-end systems (like a CRM) our AI chatbot can use as a source? We investigate and answer these questions together with your company's business experts. Every solution is personalized to your unique needs and opportunities.
Our Bot-Portal helps you intuitively define the possible intents of the user (e.g: finding the right health insurance). This can be based on your FAQ or most common customer interactions. We also help you define the desired answers or protocols that handle these interactions. The unique Freeflow model makes our AI chatbot smarter than the competition.
After you define your desired used cases, the next step is collecting the data necessary for training the chatbot. Here comes our training feature into play, allowing you to transform raw data into examples that the AI chatbot can learn from.
This step is all about creating intelligence. The machine learning algorithms developed by Mediaan's Data Scientists take it from there, iteratively improving and extending the expertise of the chatbot as more data is introduced.
The chatbot will be integrated within your application(s) and linked to existing back-end systems (like a CRM). After that, the AI chatbot will be tested extensively.
Look no further. We are here to help.